Business process outsourcing (BPO) is a form of outsourcing which involves the contracting of the operations and responsibilities of a specific business function to a third-party service provider.
BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called near shore outsourcing.
Thrive in today’s market by identifying new opportunities and innovations that sustain and maximize your enterprise’s growth. When you strategically partner with CIBL, we’ll provide innovative, rigorous solutions to identify, manage and operate your non-core operations – all in an environment of collaboration, trust, and reliability.
Corporate Challenges
- Decentralized operations
- High operational costs
- Operational issues
- Non-uniform skill levels across human resources
- Decreasing flexibility with increasing size and volume of work in organizational level
CIBL Offerings
Our deep, industry-specific experience and process expertise allow us to leverage IT-BPO synergies to automate tasks, simplify processes and enhance efficiencies. Click on a link below to learn more.
Process-based Offering
- Finance & Accounting
- Customer Integration Management
- Knowledge Process Outsourcing
Utility-based Offering
- Benefits Administration
- Payroll
Industry-based Offering
- Banking and Financial Services
- Insurance
- Healthcare & Lifesciences
Value to Business
- We leverage our intellectual property built – practices, platforms and tools – to provide value-added-services, global standards, and best-of-breed processes
- We provide utility-based offerings that ensure integrated control mechanisms, as well as in-depth expertise of systems and processes to reduce your upfront fixed and ongoing maintenance costs
- Business process solutions on reduce your expensed on fixed investments and maintenance costs
- Our Efficient Delivery Model provides consistent, high-quality services, 24/7 if required
- Our thought leadership helps you stay aligned with current and emerging trends